Terms and conditions / G-Sonique

License agreement

Please read this contract carefully.

1. License and acceptance

This is a legal agreement between you and G-Sonique Digital Instruments. By using all or any portion of the software/services you accept all the terms and conditions of this agreement. This license agreement is your proof of license to exercise the rights granted herein and must be retained by you. As between you and G-Sonique Digital Instruments, G-Sonique Digital Instruments retains all title to and ownership of the software product and reserves all rights not expressly granted to you.

2. Limitations

Any of the products, either in whole or in part, MUST NOT be used on any machine which is used for the research, development, construction, testing or production of weapons or other military applications. This also includes any machine which is used in education for any of the above mentioned purposes, as well as people who accept, support or use any kind of violent or other aggressive behaviour against other people or animals.

3. Terms and conditions of use

All digital products are generated manually for every individual client with product personalization, individual copy protection etc. Products are usually sold as packages of digital services (manual analog audio mastering), sound samples, banks and digital content. This program is not free; if you use it, you must register it. You can obtain the full version license by registering at the software's home page. Upon the reception of the full version of the software product from the author you become a legal owner of the full version personal license. A personal registration will grant you the personal license to use the full version of this product to its full extent, including the royalty-free use of the software product in your productions, recordings and/or performances. Obtained software is for your personal use only and cannot be given to any other person. For your convenience you are permitted to load, install and use the software contained in this package on more than one computer provided that such installations are for your own use only. Should you violate the terms of the license, the author has the right to terminate your license, without any obligation to you. All products and services at our website can be purchased only by private customers, not entrepreneurs or companies. If you want to purchase our products/services as a company please contact us first at info@g-sonique.com.

4. Distribution

You may not distribute full, alpha and beta versions of the software product in any form without prior written permission from G-Sonique Digital Instruments. It is strictly prohibited to distribute, lend, rent or sell full, alpha or beta versions. You undertake not to copy the software or otherwise reproduce the same, provided that you may copy the software for back-up or installation purposes as laid out within the terms of this licence.

5. Decompiling, disassembling or reverse engineering

You acknowledge that the software product contains trade secrets and other proprietary information of G-Sonique Digital Instruments. Except to the extent expressly permitted by the laws of the jurisdiction where you are located, you may not decompile, disassemble or otherwise reverse engineer the software product, or engage in any other activities to obtain underlying information that is not visible to the user in connection with normal use of the software product. In particular, you agree not for any purpose to transmit the software product or display the object code on any computer screen or to make any hardcopy memory dumps of the object code. If you believe you require information related to the interoperability of the software product with other programs you should request such information from G-Sonique Digital Instruments. Upon receiving such a request, G-Sonique Digital Instruments will determine whether you require such information for a legitimate purpose and, if so, will provide such information to you within a reasonable time and on reasonable conditions. You undertake not to translate, adapt, vary or modify the software.

6. Copyright, patents, trade marks and other intellectual property rights

The copyright and other intellectual property rights in this software are owned by G-Sonique Digital Instruments. You acknowledge that any and all of the copyright, trade marks, trade names, patents, and other intellectual property rights subsisting in or used or in connection with the software, including all documentation and manuals relating thereto, are and remain the sole property of G-Sonique Digital Instruments. You shall not during or at any time after the expiry or termination of this licence in any way question or dispute the ownership by G-Sonique Digital Instruments thereof.

7. Warranty

You acknowledge that the software is not error-free and agree that the existence of errors does not constitute a breach of this License. The software product is provided for use “as is” without warranty of any kind. To the extent permitted by the applicable law, G-Sonique Digital Instruments disclaims all other warranties with respect to the software either express or implied including but not limited to any implied warranties of merchantability, or fitness or quality for any particular purpose and/or use. G-Sonique Digital Instruments is not obligated to provide any updates or upgrades to the software product. Nothing in this agreement limits your statutory rights as a consumer, in particular your rights if a product is defective (see Warranty and complaints).

8. Liability

Use of the software is entirely at your own risk. G-Sonique Digital Instruments shall not be liable to you for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with this licence or the software, its use, installation or otherwise except to the extent that such liability may not be lawfully excluded under the law. Notwithstanding the generality of the above, G-Sonique Digital Instruments expressly excludes liability for indirect, special, incidental, or consequential loss or damage which may arise in respect of the software, its use, the system or in respect of other equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings. In the event that any exclusion contained in this licence shall be held to be invalid for any reason and G-Sonique Digital Instruments becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the licence fee paid by you for the software.

9. Termination

Your licence shall terminate forthwith if you are in breach of any term, condition or provision of this licence. Upon termination you shall remove all of the software and documentation covered by this licence that is recorded on the hard disk of any computer under your control.

10. Product activation

Some of our products need to be activated by entering the serial number. The serial number is assigned to you by the purchase and is for your usage only. You shall not pass it to any party who has not purchased the software. Every serial number is linked to the order it was issued for, so any misuse can be traced back to that order.

11. Refund and return policy

Digital products cannot be returned once they have been delivered. At checkout you ask for the download to be delivered immediately and confirm that your 14-day right of withdrawal ends with the delivery (see Right of withdrawal). Please test the free trial/demo version before buying to make sure the product works on your system. After your payment has cleared, an email is sent to you with the full version (or the registration key and password to unlock the software if needed). Your statutory rights for defective products are not affected.

Contractor / manufacturer

G-Sonique Digital Instruments
Holubyho street
921 01 Piešťany
Slovakia, EU

Installing the product file constitutes acceptance of this agreement.
Installation instructions: follow the directives given by the present installer.

Terms of sale

These terms apply to every purchase on g-sonique.com.

1. Seller

G-Sonique Digital Instruments
Holubyho street, 921 01 Piešťany
Slovakia, European Union
Email: info@g-sonique.com

2. Products and prices

We sell digital products (software plug-ins, sample packs and sound banks) and the online mastering service. Prices are shown in EUR and are final prices, including any applicable taxes. The price shown when you place your order is the price you pay.

3. Order and payment

You can pay by PayPal or by card (processed by Stripe). The contract is concluded when your payment is completed. Contracts are concluded in English.

4. Delivery

Digital products are delivered by email with download links, usually within minutes after your payment clears. Download links are valid for a limited time; if a link has expired, contact us and we will send you a new one. The mastering service is delivered as agreed in your order.

5. Right of withdrawal

As a consumer you can withdraw from a contract concluded online within 14 days, without giving a reason. The exceptions are:

Digital products: at checkout you ask for immediate delivery and confirm that you thereby lose the right of withdrawal. It ends once the download has been delivered.
Mastering service: by ordering you ask us to start before the 14 days are over. If you withdraw before the work is finished, you pay for the part already done; once the service has been fully performed, the right of withdrawal ends.

To withdraw, send a clear statement to info@g-sonique.com. We refund you within 14 days, using the same payment method you used to pay.

6. Warranty and complaints

We are responsible for any defect a product has at the time of delivery, for 2 years from delivery. If a product does not work as described, email info@g-sonique.com with your order number and a description of the problem. We confirm receipt and resolve your complaint without undue delay, at the latest within 30 days: by fixing the problem, providing a new version or serial number, or, where that is not possible, by a price reduction or a refund. A product that does not run on a system which does not meet the stated requirements is not defective, so please test the free demo before buying.

7. Dispute resolution

If you are not satisfied with how we handled your complaint, write to us at info@g-sonique.com. If we reject your request or do not reply within 30 days, you can submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, 827 99 Bratislava, ars@soi.sk) or to another authorised ADR entity listed by the Ministry of Economy of the Slovak Republic. Your right to go to court is not affected.

8. Supervisory authority

Slovak Trade Inspection, Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava, Slovakia — www.soi.sk.

9. Governing law

These terms are governed by Slovak law. If you are a consumer, you keep the protection given to you by the mandatory law of the country where you live.

GDPR terms, privacy policy and cookies policy

Effective date: September 2026

1. Introduction

This GDPR Terms and Privacy Policy and Cookies Policy (the “Policy”) describes how G-Sonique Digital Instruments (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you use our website, online shop, software products and related services. Our goal is to ensure transparency and compliance with all applicable personal data protection laws, particularly the General Data Protection Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection in the Slovak Republic. We are committed to protecting your privacy and maintaining the highest standards of data protection, confidentiality and integrity.

2. Controller

G-Sonique Digital Instruments
Holubyho street, 921 01 Piešťany
Slovakia, European Union
Responsible person: Lukáš Zahurančík
Contact email: info@g-sonique.com

If you have any questions regarding the processing of your personal data, please contact us at the above address. If your email is undelivered, please use the contact form on our website.

3. What personal data do we collect

Identification and contact data: first name, last name, title, billing and shipping address, country, phone number, email address.
Order and transaction data: information about purchased products, order history, invoice data, account number and email used for payment.
User account data: login name, encrypted password, preferences, order history, support requests.
Technical and behavioral data: IP address, browser type and version, operating system, device information, visited pages, time spent on site, referring URLs and other analytics data (via cookies or tools such as Google Analytics).
Marketing data: newsletter subscription status, marketing preferences, email used for newsletter or demo downloads.
Contact form and communication data: contents of emails, inquiries and support messages.
Emails for digital materials and downloads: when you provide an email to download demo versions, free materials or digital products.

We do not collect or store any additional data beyond what is listed above.

4. How we collect your data

We collect your data directly from you (creating an account, placing an order, filling out a contact form, subscribing to our newsletter, downloading demos or contacting us), automatically through cookies and analytical tools, and from our payment providers (PayPal, Stripe) when you make an order. No additional collection methods are used.

5. Why we collect your data

We collect your data to deliver your orders and fulfil the purchase contract, create and manage your customer account, issue invoices and comply with legal obligations, provide technical support and respond to inquiries, and send our newsletter. The newsletter brings occasional news and offers about our own products and goes to:

customers — you are informed about it at checkout;
people who download a free demo or sample — the free download is provided in exchange for the newsletter subscription, which you agree to in the download form;
people who subscribe through our newsletter form and confirm their address.

Every email contains an “unsubscribe” link. Unsubscribing is free, takes effect immediately and does not affect any product you already have.

5A. Legal basis and purpose of processing (Art. 6(1) GDPR)

Processing orders and performance of contracts — lit. b) performance of a contract.
Accounting and fulfilment of legal obligations — lit. c) compliance with a legal obligation.
Creation and management of customer accounts — lit. b) performance of a contract.
Newsletter to customers about our own similar products — lit. f) legitimate interest, as allowed by § 116(15) of Act No. 452/2021 Coll. on Electronic Communications.
Newsletter to demo downloaders and subscribers — lit. a) consent of the data subject.
Analysis of site traffic and user behaviour — lit. a) consent (via cookie banner) / lit. f) legitimate interest (for anonymised data).
Measuring our advertising (Meta Pixel) — lit. a) consent (via cookie banner).
Reporting purchases to Meta (Conversions API) — lit. f) legitimate interest in measuring the effectiveness of our advertising.
Communication via contact form or email — lit. f) legitimate interest / lit. a) consent.
Spam protection of our forms (Google reCAPTCHA) — lit. f) legitimate interest.
Payment processing — lit. b) performance of a contract / lit. f) legitimate interest (fraud prevention).
Website security and fraud prevention — lit. f) legitimate interest.

For purchases (name, address, email) the data is obligatory — without it we cannot fulfil the contract. Voluntary data (consent to marketing or cookies) is always optional.

6. Who processes your data

G-Sonique Digital Instruments is the controller of your personal data. Within our company, only the persons who handle orders, invoicing, technical support and customer accounts have access to it. We never sell your personal data.

6A. Recipients of personal data

We share your personal data only when necessary for the purposes stated above, under proper Data Processing Agreements (Art. 28 GDPR). Recipients include:

Hosting: WebSupport s.r.o., Slovakia.
Payments: PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg; Stripe Payments Europe, Ltd., Ireland.
Email delivery (order emails and newsletter): SMTP2GO Ltd., New Zealand.
Analytics: Google Ireland Ltd. — Google Analytics, Google Tag Manager.
Advertising measurement: Meta Platforms Ireland Ltd. — Meta Pixel and Conversions API. When you buy, we send Meta the purchase with your email and name in hashed (pseudonymised) form.
Spam protection and videos: Google Ireland Ltd. — reCAPTCHA on our contact and newsletter forms; YouTube, whose embedded videos load only after you click play.
Cookie consent: CookieScript.
Carriers (for physical goods): Slovenská pošta, DPD, GLS.
Others: public authorities if required by law; parties in case of a company merger, sale or transfer of ownership.

7. How long we store your data

Orders and invoices — 10 years (required by accounting and tax laws).
Customer accounts — as long as your account remains active, plus 2 years after closure.
Newsletter — until you unsubscribe. After that we keep only your email address on a do-not-contact list, so that you are never emailed again.
Communication data — up to 2 years from the last interaction unless required longer for legal purposes.
Technical and security logs — up to 12 months.
Analytics data — up to 14 months, as set in Google Analytics.

8. How you can review your data

After logging into your account, you can download a ZIP archive containing all personal data stored about you. This allows you to confirm that we hold only the information described in Article 3 and nothing more.

9. How to delete your data

You can delete your data directly from your account using the one-click deletion tool. Alternatively, contact our support to disable your account and remove all related data. After deletion, you will lose access to your account, as all related records (including login data) are permanently erased. Data we must keep by law (invoices) is kept for the period required.

10. Security of your data

Your data is stored on servers in the European Union, protected by SSL/TLS encryption, access limited to authorised persons, and regular backups. We apply technical and organisational measures to prevent unauthorized access, alteration, loss or disclosure. In the event of a data breach that may pose a risk to your rights, we will notify the Office for Personal Data Protection of the Slovak Republic within 72 hours and affected users without undue delay. Please keep your password confidential; you are responsible for maintaining the secrecy of your login credentials.

11. Cookies policy

Our website uses cookies and similar technologies to improve user experience, analyze traffic and personalize content. Types of cookies used:

Necessary cookies: essential for website operation (shopping cart, login).
Analytical cookies: monitor site performance via Google Analytics and Tag Manager.
Marketing cookies: measure our advertising (Meta Pixel).
Functional cookies: remember preferences like language and form entries.

Cookie consent is managed by CookieScript, in line with the GDPR and the ePrivacy Directive. Analytical and marketing cookies are set only after you accept them. You can modify or withdraw consent at any time through the cookie icon or your browser settings. Blocking certain cookies may affect website functionality.

12. Your rights under GDPR

Access (Art. 15) — know what data we hold.
Rectification (Art. 16) — correct inaccurate data.
Erasure (Art. 17) — delete your data (“right to be forgotten”).
Restriction (Art. 18) — limit data processing.
Data portability (Art. 20) — receive and transfer your data.
Objection (Art. 21) — object to data use, especially for marketing.
Withdraw consent (Art. 7(3)) — anytime, without affecting prior lawful processing.
Complaint (Art. 77) — lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR), Hraničná 12, 820 07 Bratislava 27, www.dataprotection.gov.sk, or with the authority in your EU country.

We may request proof of identity to verify requests; such proof will be deleted once verification is complete. All requests are answered within one (1) month, extendable by two (2) months for complex cases. Contact: info@g-sonique.com.

13. Transfer of data outside the EU

Your data is primarily processed within the European Union (EU) and European Economic Area (EEA). Some of our providers process data outside it: Google, Meta, PayPal and Stripe in the USA, protected by the EU–US Data Privacy Framework and/or Standard Contractual Clauses (SCCs); SMTP2GO in New Zealand, a country the European Commission recognises as providing adequate protection. Copies of these safeguards are available upon request at info@g-sonique.com.

14. Automated decision-making and profiling

We do not engage in automated decision-making producing legal effects. Limited profiling (e.g. aggregated audience analytics, demographic segmentation) may occur for marketing optimization, never without consent.

15. Children

Our website and products are not intended for children under 16. If you are under 16, please ask a parent or guardian before you buy or subscribe.

16. Changes to this policy

We may update this Policy. The current version is always published on this page with its effective date, and we will tell you about important changes by email or by a notice on our website. Where a change requires your consent, we will ask for it.

17. Contact information

G-Sonique Digital Instruments
Holubyho Street, 921 01 Piešťany, Slovak Republic
Email: info@g-sonique.com